Frequently
Asked Questions

(FAQs)

Whether you’re new to taking payments or re-starting after a while away, we’re here to help you do business in these challenging times. From FAQs and financial help, to cleaning your card reader, find everything you need right here.

Unified
Group Email
Domain

Unified Group email domain for DPO pay and payfast

Getting 
Technical Help

Getting Technical Help

How Do I Initiate
a Refund as a 
Merchant?

How Do I Initiate a Refund as a Merchant?

Your Statement
Charges 
Explained

Your Statement Charges Explained

Making
Account 
Changes & 
Talking to My 
Sales Manager

Making Account Changes & Talking to My Sales Manager

Pre-Authorization
FAQs

Pre-Authorization FAQs

Change/update
my settlement 
Bank Account details, 
Legal Name, Location 
or Email Address

Change/update my settlement Bank Account details, Legal Name, Location or Email Address