Getting
Technical Help
Q.
I am facing GPRS & Network Issues
A.
- Ensure battery level is above 30%.
- Move the machine where there is good network reception and restart. Wait for the network connection.
- If there is no network connection after following these steps, please call our Help Desk for support on 800 4448.
Q.
My machine is shutting down
A.
- Check the battery level and ensure it is above 30%
- If the machine is shutting down even when charged, log a call with our Help desk on 800 4448 to upgrade your POS application to the latest version.
Q.
My machine is not printing
A.
- Check if paper roll cover is fitted correctly.
- Ensure paper roll is inserted correctly.
- Check the battery level and ensure it is above 30%.
- If the machine is still not printing, please log the issue with our Help Desk by calling 800 4448.
Q.
My machine is slow while transacting / keeps on hanging
A.
- Turn off the device.
- Remove the battery and re-insert
- Charge the machine for 15 to 20 minutes.
- Turn on the device and move it to an area with good network coverage.
- If the issue persists, call our Helpdesk on 800 4448.
Q.
My machine indicates that it has been tampered with
A.
- Reboot the device.
- If the machine is still displaying a ‘tampered’ alert, then turn it off and please call our Help Desk on 800 4448 .
Q.
I am unable to Generate the Z-report
A.
- Ensure that the battery level is above 30%.
- Move the machine where there is good network coverage and restart; wait for the network connection.
- Try printing the Z-report
- If the machine is still not printing, then please call our Help Desk on 800 4448.